Ordering and account management

Suppliers can expect to receive orders from HSV and health services, depending on the product.   

As HSV will be a new account for all suppliers, we have included key information – including accounts payable and delivery details – to assist you to establish HSV in your system, whether you are providing stocked items, non-stock or both.

HSV's supply chain operations have relocated from Tullamarine to our new Distribution Centre (DC) at 18 Foxley Court, Derrimut. Purchase orders will continue to be issued through The Royal Melbourne Hospital. This arrangement will remain in place until HSV's own ordering and warehouse systems are implemented.

Services to HSV's customers will be maintained as usual through the relocation.

HSV has previously entered into Standing Order Agreements with suppliers, under which participating health services purchase goods directly from suppliers under the terms set out in the relevant Standing Order Agreements.

HSV will also facilitate the supply of medical consumables to health services by buying in bulk directly from suppliers and distributing to participating health services under separate HSV service agreements.

HSV will place orders by email or EDI (Electronic Data Interchange) where suppliers have EDI capability. HSV will not use fax for orders.

For further ordering and account management information, please see the following pages: