Contact us

Helpdesk contacts

HSV Helpdesk: 03 9947 3900 
HSV Helpdesk email:

HSV Distribution Centre Helpdesk: 03 8731 3100

State Supply Chain Helpdesk: 03 8731 3171
State Supply Chain Helpdesk email:
State Supply Chain Helpdesk hours: Monday to Friday, 8:00 am to 4:00 pm

HSV general enquiries: 03 9947 3700 

Health service customers can also contact their HSV Customer Relationship Manager directly. 

General online feedback 

Use the general feedback form to submit general HSV feedback. For contract or supply issues, please contact the Helpdesk on the phone number or email above.

Contract feedback 

To give feedback on a specific contract, please log in to My Dashboard and navigate to Contracts and tenders > Contracts and documents and select the contract from the list and use the Contract feedback button to submit your feedback. 

You can also submit feedback via our Contract feedback form.

Contract variations 

Please log in to My Dashboard and on the Dashboard landing page click the quick link called Contact variations. 

Freedom of Information requests 

Please see HSV’s Freedom of Information Procedure for details on how to make a request under the Freedom of Information Act 1982.

Under the Act, a written Freedom of Information request must be accompanied by an application fee of $31.80 (effective 1 July 2023).

To pay the FOI application fee, please click here.

Personal information collected by HSV  

Please see HSV’s Privacy Procedurefor details on how HSV collects, uses and discloses personal information. 


Please see HSV’s Complaints Management Policy for details on how to make a complaint. 


Please see HSV’s COVID-19 privacy statementfor details on HSV's COVID-19policies and procedures for collecting, storing, protecting and divulgingpersonal information relating to the vaccination of employees or workers. 

HealthShare Victoria head office  

2 Lonsdale Street (corner Spring Street) 
Level 34 Casselden 
Melbourne VIC 3000 
General enquiries: 03 9947 3700 
Media enquiries: 0418697626