Contact us
Helpdesk contacts
HSV Helpdesk: 03 9947 3900
HSV Helpdesk email: helpdesk@healthsharevic.org.au
HSV Distribution Centre Helpdesk: 03 8731 3100
State Supply Chain Helpdesk: 03 8731 3171
State Supply Chain Helpdesk email: ssc@healthsharevic.org.au
State Supply Chain Helpdesk hours: Monday to Friday, 8:00 am to 4:00 pm
HSV general enquiries: 03 9947 3700
Health service customers can also contact their HSV Customer Relationship Manager directly.
General online feedback
The general feedback form is for general HSV feedback only. For contract or supply issues, please contact the Helpdesk on the phone number or email above.
Contract feedback
Please log in to My Dashboard and navigate to Contracts and tenders > Contracts and documents. Select the contract from the list and use the Contract feedback button to submit your feedback.
Contract variations
Please log in to My Dashboard and on the Dashboard landing page click the quick link called Contact variations.
Freedom of Information requests
Please see HSV’s Freedom of Information Procedure for details on how to make a request under the Freedom of Information Act 1982.
Under the Act, a written Freedom of Information request must be accompanied by an application fee of $31.80 (effective 1 July 2023).
To pay the FOI application fee, please click here.
Personal information collected by HSV
Please see HSV’s Privacy Procedure for details on how HSV collects, uses and discloses personal information.
Complaints
Please see HSV’s Complaints Management Policy for details on how to make a complaint.
COVID-19
Please see HSV’s COVID-19 privacy statement for details on HSV's COVID-19 policies and procedures for collecting, storing, protecting and divulging personal information relating to the vaccination of employees or workers.
HealthShare Victoria head office
2 Lonsdale Street (corner Spring Street)
Level 34 Casselden
Melbourne VIC 3000
General enquiries: 03 9947 3700
Media enquiries: 0418 697 626