Contact us

Helpdesk contacts

HSV Helpdesk: 03 9947 3900 
HSV Helpdesk
HSV Distribution Centre Helpdesk: 03 8731 3100 

HSV general enquiries: 03 9947 3700 

Health service customers can also contact their HSV Customer Relationship Manager directly. 

General online feedback 

The general feedback form is for general HSV feedback only. For contract or supply issues, please contact the Helpdesk on the phone number or email above.

General feedback form 

Contract feedback 

Please log in to My Dashboard and navigate to Contracts and tenders > Contracts and documents. Select the contract from the list and use the Contract feedback button to submit your feedback. 

Contract variations 

Please log in to My Dashboard and on the Dashboard landing page click the quick link called Contact variations. 

Freedom of Information requests 

Please see HSV’s Freedom of Information Procedure for details on how to make a request under the Freedom of Information Act 1982.

Under the Act, a written Freedom of Information request must be accompanied by an application fee of $30.60 (effective 1 July 2022).

To pay the FOI application fee, please click here.

Personal information collected by HSV  

Please see HSV’s Privacy Procedurefor details on how HSV collects, uses and discloses personal information. 


Please see HSV’s Complaints Management Policy for details on how to make a complaint. 


Please see HSV’s COVID-19 privacy statementfor details on HSV's COVID-19policies and procedures for collecting, storing, protecting and divulgingpersonal information relating to the vaccination of employees or workers. 

HealthShare Victoria head office  

2 Lonsdale Street (corner Spring Street) 
Level 34 Casselden 
Melbourne VIC 3000 
General enquiries: 03 9947 3700 
Media enquiries: 0418697626