11 September 2026

HSV website outage 9:00am to 5:00pm Thursday 17 September

Update

The planned multi-factor authentication (MFA) security enhancement was successfully deployed on Thursday 17 September 2026. Users signing in to HSV’s website will notice changes to the sign-in process and will be prompted to complete additional verification steps when accessing their account. These changes have been introduced to strengthen security and help protect user information and organisational systems.

You can find step-by-step instructions and screenshots below to help you navigate the new sing-in experience.

HSV’s website will undergo essential maintenance on Thursday 17 September 2026 between 9:00am and 5:00pm to implement enhanced multi-factor authentication (MFA) security measures. There will be no access to the website during this period.

Once the maintenance is complete, you will be required to use MFA when you log in to your HSV website account.

When the maintenance will occur

Maintenance will be completed on HSV’s website between 9:00am and 5:00pm (AEST) on Thursday 17 September 2026.

Impacts to website users

There will be a full outage of the HSV website during the maintenance period. Users will not be able to access website content or services while the upgrade is being completed, including:

  • My Dashboard
  • contract documents, including pricing schedules
  • tender information
  • JAGGAER Procurement Portal
  • The Victorian Product Catalogue System
  • secure website notifications
  • Compliance Portal and content
  • Nominations Portal
  • Sales data reporting
  • Exemptions Portal
  • ECHO eLearning.

Why this maintenance is required

The maintenance will enable the deployment of enhanced multi-factor authentication (MFA) security measures to help protect HSV systems and user information.

How to check if the website is operational

Following the outage period, users can visit HSV’s website as normal. If the website loads successfully, the maintenance has been completed and services are available.

What to expect after the change

Following the implementation of MFA, users will notice changes to the sign-in process when accessing their HSV website account.

Users will be required to verify their email address using a one-time secret code emailed to the address associated with their account. The process will be, as follows:

Step 1 - Sign in to the HSV website

  1. Select Sign in from the main menu.
  2. Enter your email address.
  3. Select Submit.
  4. You will see a message on screen titled 'Action required to keep your account secure'.

Screenshot: Sign in screen:

step 1 MFA

Screenshot: Action required to keep your account secure message:

step 1 MFA action required message

Step 2 - Check your email for a temporary password

You'll receive an email containing a temporary password to continue setting up your account.

  1. Open the email and copy the temporary password.
  2. Select the link in the email. This will take you back to the Sign in screen on the website.
  3. On the Sign in screen, if your email address is not automatically populated, enter your email address and select Submit.
  4. Paste or enter the temporary password in the Enter password field.
  5. Select Sign in.

Screenshot: Email with temporary password and link back to Sign in screen on the website:

step 2 MFA set up email

Screenshot: Paste in or enter your temporary password:

step 2 MFA

Step 3: Retrieve your verification code

  1. A verification email will be sent to your nominated email address.
  2. Open the verification email.
  3. Copy the Account verification code from the email.
  4. Return to the Sign in page on the website and enter the code.
  5. Select Verify to continue.

Screenshot: Verification code email:

step 4 MFA

Screenshot: Enter verification code on the Sign in screen on the website:

step 5 MFA

Step 4 – Set a new password

Because you signed in using a temporary password, you'll be prompted to create a new password for your account.

  1. Enter the temporary password from the email in Step 2.
  2. Enter and confirm your new password.
  3. Select Sign in.
  4. If your new password does not meet the password requirements, you'll see an error message.

Your password must:

  • Be at least 8 characters long
  • Include at least one uppercase letter
  • Include at least one lowercase letter
  • Include at least one number
  • Include at least one symbol

Your new password must also be different from your temporary password and any current password associated with your account.

Screenshot: Update your password screen showing the password requirements and example error message:

Step 4 MFA new password screen

Step 5 – Stay signed in

  1. Review the Stay signed in prompt.
  2. Select Yes if you are using a trusted device and would like to reduce the number of times you are prompted to sign in.
  3. Select No if you are using a public device. 

Please note, selecting Yes does not remove the MFA requirement. You may still be prompted to verify your identity periodically.

Screenshot: Stay signed in screen:

step 6 MFA