Managing procurement - the JAGGAER Advantage Procurement Portal
The JAGGAER Advantage Procurement Portal is a centralised procurement management system that streamlines processes and builds in transparency. It enables activities such as:
- collecting tender responses
- requests for information from suppliers
- contract management
- supplier management.
Some Victorian public health services use the Procurement Portal to run their procurement activities. We provide health services with system licenses for the Portal and give them access to it through our website.
At HSV, we also use the Procurement Portal to manage our tenders for items on our collective agreements.
View and respond to tenders
If you are a supplier interested in responding to an HSV tender, visit the How to view and respond to tenders page.
For a list of current and upcoming HSV tenders, visit the Tenders (invitation to supply) page.
Benefits of registering for the Procurement Portal
- Streamline applications: Speed up tender applications by access the Procurement Portal early to prefill standard company details.
- Discover opportunities: View and respond to open tenders from HSV and participating health services.
- Stay informed: Get notified of upcoming tenders and contract updates by favouriting collective agreement contract categories of interest.
Image caption: An infographic depicting three reasons to register for access to the Procurement Portal, streamline applications, discover opportunities and stay informed.
Super users and access permissions
Every organisation is allocated one super user for the Procurement Portal. There can only be one super user per organisation and this is typically the first person to register for an account from their organisation.
The super user can read and respond to open tenders automatically.
Users who subsequently register under an existing organisation must request specific permissions from their super user to read and respond to tenders.
The super user is responsible for managing access permissions for their organisation's users. User access is managed in the Procurement Portal.
How to change your super user
Please contact our Helpdesk to change your organisation's super user.
Get technical help with the Procurement Portal
Help for health services
Health services should contact the HSV Helpdesk.
- For user access issues: Our Helpdesk will assist you directly.
- For technical issues: We’ll contact JAGGAER Advantage for you and pass on your details.
For technical issues, please give the HSV Helpdesk the following information:
- the impacted user’s details:
- username
- email address
- role
- the name and email address of the person reporting the issue
- the impacted platform: PREP, PROD or both
- the impacted system modules. For example:
- Module: Supplier management
- Project: [project code]
- Contract: [contract code]
- RFQ: [Request for Quote number]
- Template: [template name]
- a short description of the issue and what you expected to happen.
- steps to reproduce the issue and any relevant screenshots. For example:
- Log in to [PREP URL or PROD URL] as user [username].
- Select [menu option] – include screenshot.
- Select [option] – include screenshot.
For assistance with creating and managing events in the Procurement Portal, health services can access a series of recorded training sessions on the JAGGAER Procurement Portal training page.
Help for suppliers
Suppliers should contact JAGGAER Advantage directly for technical help.
Online support form: JAGGAER Supplier Support
For urgent requests: 02 8074 8627
Suppliers can also visit our Help Centre for frequently asked questions and a user guide on the Procurement Portal.
Where to access JAGGAER Advantage documentation
To access the latest JAGGAER documentation:
- log in to your JAGGAER account
- select the user profile icon
- select the 'Help' button
- select Document > Printable Handbooks.
Content reviewed: November 2025