HSV’s new warehouse management system on track to deliver further improvements

HSV’s new warehouse management system (WMS) is on track to go live at Derrimut distribution centre (DC) on 19 May 2025, followed by the Dandenong South DC on 10 June.

Acting Chief Logistics Officer Alan Booth says the new system will help meet HSV’s operational needs as our logistics operation continues to scale.

“There are several benefits to the new WMS, including more efficient processing of orders and better data visibility for reporting purposes. It also allows us to provide more detailed order documentation which will make life easier for supply staff at health services,” he says.

Koerber’s WMS, which was selected through a rigorous tender process, is a leading supply chain solution that was identified as the best fit for HSV’s requirements.

The end-to-end cloud-based warehouse management system is used by organisations such as Super Retail Group, Officeworks and Costco.

In 2023 HSV made a decision to move from our existing Oracle WMS, which is part of our financial management information system, to a standalone WMS to automate and improve systems at the Derrimut DC.

What will change for our customers

Alan says he expects the new WMS will have little impact on health service customers.

“There are some changes to documentation and labelling of pallets and boxes. Our logistics team is communicating with relevant staff at health services to make sure they’re across the detail of those changes,” he says.

The improvements to labelling and documentation will make it easier for receiving staff to locate orders for each ward. 

There will be no change to the way in which orders are placed, and they will still be processed on a ‘pick to ward’ basis, he added.

Key dates for WMS implementation

In preparation for the WMS implementation at Derrimut on 19 May, HSV will carry out a stocktake on Friday 16 May 2025. During this time, the Derrimut DC team will be unable to process orders. 

All orders placed after 12pm on Thursday 15 May will be delivered on Tuesday 20 May or your next scheduled delivery day.

If you have any questions about the WMS implementation, please contact a HSV Customer Service Representative on 03 8731 3100.